Transcription built for
call centers.

Yes. Our enterprise infrastructure handles thousands of concurrent transcriptions. Whether you process 100 or 100,000 calls daily, the system scales to match your volume with consistent turnaround times.

Configure required phrases, prohibited language, and script adherence rules. Blazescribe automatically flags calls where agents miss required disclosures or use prohibited terminology, enabling compliance teams to review only the calls that need attention.

Yes. Our API integrates with Genesys, Five9, NICE, Avaya, and other major contact center platforms. Recordings can be automatically sent to Blazescribe for processing without manual upload.

Define quality criteria and scoring rubrics. The AI evaluates each call against your criteria and assigns scores automatically. QA teams focus their manual review on calls flagged as below-threshold, dramatically increasing review coverage.

Dashboards show agent-level metrics including talk-to-listen ratios, average handle time, customer sentiment trends, first-call resolution indicators, and compliance adherence rates. Export reports for team reviews and performance management.